Mustafa Bugediwala

MUSTAFA BUGEDIWALA

Dubai, United Arab Emirates | mbugediwala@outlook.com | linkedin.com/in/mustafabugediwala

VP OPERATIONS | HEAD OF OPERATIONS | CHIEF OPERATING OFFICER

25+ Years' Experience | $50M+ Multi-Country Portfolio | UAE, GCC & International Operations

PROFESSIONAL SUMMARY

Senior operations executive with 25+ years' experience running business operations, P&Ls and multi-country teams across ICT systems integration, distribution, trading, manufacturing and IT services, with regular C-Suite and Board interaction. Currently VP – Operations at Precedence Technologies, leading a $50M+ portfolio across the UAE, Qatar, Oman and KSA; previously Head of Operations for WESCO Distribution's Middle East business, delivering 600% top-line growth in five years. Proven in improving cash flow, margins and delivery performance through KPI frameworks, ERP/CRM and ISO 9001 systems, 3PL and supply-chain optimization, and scaling businesses, now applying AI and structured playbooks to operations. International experience across the UAE, Oman, UK, India, Hungary and France with multinationals including Capgemini and WESCO Distribution.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Precedence Technologies LLC Dubai, UAE

Vice President – Operations (MEIA) September 2024 – Present

UAE-based ICT and ELV systems integrator serving hospitality, education, healthcare and smart-building clients across the UAE, Qatar, Oman and KSA.

Lead multi-country operations across the UAE, Qatar, Oman and KSA and a $50M+ portfolio spanning Post-Sales, Projects (ELV, Security, Structured Cabling, AV, Unified Communications, Enterprise Data), Services (AMC, Professional and Managed Services), Finance, HR, Procurement and Warehousing.
Accelerated billing by $2M per month in 2026 through invoicing and forecasting playbooks, faster project execution, quicker material approvals and deliveries, and close engagement with senior customer stakeholders.
Generated $3M in gross revenue from direct AMC and Professional Services contracts, including multi-site education AMC renewals.
Improved free cash flow by cutting aged inventory to a 30-day turnaround and reducing receivables aging.
Lowered freight costs via freight-forwarder and 3PL partnerships and joint customer/vendor negotiations.
Achieved 95%+ customer satisfaction by introducing company-wide JD/KPI/KRA performance management, centralized purchasing and warehouse controls, and greater process visibility.
Built a profitability model for AMC and Professional Services – tiered (Bronze/Silver/Gold) SLAs, live KPI scorecard, customer health score and unit economics – informed by UAE competitor research and healthcare/education vendor-approval routes.
Designed an agentic-AI transformation roadmap embedding AI agents across 7 departments (including procurement, warehouse, finance, HR and pre-sales), grounded in internal SOPs and live operational data.
Developing the company operating model, with monitoring and controls across all functions for revenue, margin, governance, growth and scalability (including order and cash-flow controls), and a new HR Manual with KRA-based performance management and UAE PDPL-compliant data protection.
Authored the Africa market-entry plan: a 90-day playbook with beachhead-country recommendation, partner MOU priorities and stage-gate reviews.
Act as compliance and legal custodian for organizational documentation; support top management in strategic hiring across the Middle East.

WESCO Distribution, Inc. (USA) | via Westec Supplies General Trading, a WESCO-managed company Ajman, UAE

Head of Operations October 2017 – September 2024

US-listed global distributor of electrical, industrial and communication products; led the Middle East operation from start-up through scale-up.

Drove 600% top-line revenue growth in five years for WESCO's Middle East operations.
Led the warehouse, expediting and customer service teams, managing high-profile global and federal accounts across the Middle East.
Built supply-chain networks with WESCO global offices and premium 3PL partners to move shipments from across the globe into the Middle East, Africa and India, via the UAE or cross-trade.
Sustained on-time delivery above 95% and delivered consistent year-on-year savings on high-value freight, improving the bottom line.
Established Importer of Record (IOR) and white-glove delivery processes for premium global accounts across the UAE, KSA, Oman, Qatar, Bahrain, Jordan and Israel.
Defined processes, KPIs and SLAs/OLAs; introduced daily operations management meetings, line-item order tracking through to delivery, and monthly KPI dashboards for senior leadership.
Achieved and maintained ISO 9001 certification; documented free-zone and mainland transaction processes for reference.
Protected margins through disciplined inventory management, rotating non-moving stock with vendors.

Jariwala Group of Companies Muscat, Oman

Management Consultant April 2016 – March 2017

Built development plans for group companies from analysis of operational and organizational challenges; led cross-functional process optimization and change initiatives.

Technical Supplies International Company LLC Muscat, Oman

Chief Operating Officer April 2014 – March 2016

Corporate Business Development Manager October 2008 – March 2014

Turned underperforming divisions around to profitability, contributing 20% of overall EBIT (Fischer Fixing Systems).
Expanded market penetration for the Mechanical and Fischer divisions by appointing key dealers in strategic Omani cities and dedicated product managers by line; discontinued unprofitable products and applied ABC inventory analysis.
Created a dedicated AR team to recover collections overdue by 200+ days; partnered with Finance on annual budgets and cash-flow forecasts.
Helped establish five new group companies; led group-wide CRM and ERP implementation, the ISO 9001 quality management system and the corporate website.

Capgemini Consulting Mumbai | London | Budapest | Paris

IT Transitions Manager January 2008 – August 2008

Team Lead – Service Delivery February 2002 – December 2007

Global IT services and consulting firm; delivered client engagements across the UK, France and India.

SHL (UK) – Transition Manager: led solutioning and due diligence for 40+ applications transitioned to Capgemini.
Schneider Electric (France) – Knowledge Transfer Manager: delivered 80 KT sessions across 14 SAP domains in 30 working days for the SAP transition from Paris/Budapest to Mumbai.
Marks & Spencer (UK) – Team Lead: led a 17-person team providing 24x7 mainframe support for General Merchandise and Multiuser Warehousing applications (Stockley Park and Baker Street, London).

ATOS Syntel (formerly Syntel, Inc.) Mumbai, India

Senior Analyst April 2000 – August 2001

Mainframe programmer supporting a key dental insurance application for Humana Health Insurance (USA).

EDUCATION, CERTIFICATIONS & LANGUAGES

Bachelor of Engineering – Electronics, Thadomal Shahani Engineering College, Mumbai University, India (1999)
PMP certified (PMI, 2014) – Project Management Institute
ISO 9001:2015 Internal Auditor
Languages: English

AWARDS & RECOGNITION

Best New Service Sales Award – Huawei, with Precedence Technologies (January 2026)
Star Leadership Award – Technical Supplies International Company LLC (February 2012)
Simply Outstanding Associate of the Quarter – Marks & Spencer / Capgemini (March 2004)
Performance Awards – Humana Insurance / ATOS Syntel (August 2000 and November 2000)